Frequently Asked Questions

If you are not completely satisfied with your order, please contact our team. However we cannot refund shipping fees

The team’s hours of service are Monday to Friday from 9am to 6pm EST (excluding holidays). We have limited support available on the weekends. Reach out to us by email at camelglow@gmail.com

Order confirmations are sent out immediately. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters. Please check these folders and mark us normal instead of spam.

We only work with suppliers who do not perform animal testing. Pushing cosmetic raw material suppliers to replace animal testing with available alternatives to support the safety of their ingredients. Camel Glow does not test on animals and do not ask others to do so.

Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. 

• The following are easy steps on how to do your own patch test:
• Use the inside of your wrist as a starting point. It's thinner than the rest of your body skin. The side of the neck is another good option to check for compatibility.
• Apply a small amount of the product to one of these areas.
• Cover the area with a bandage. 
• If a reaction, such as slight pink appears but subsides within 10-15 minutes, don't worry about it. If after 24 hours, you don't see any reaction, then you're fine with the product.
  

At times our team will detect an error in the address that you have inputted, our team may reach out to ensure that the address is correct, this could be by email or watsup. At times we will request ID to protect against fraud. 

We suggest continual weekly use to maintain results

Yes, men can not only apply it to their hair but their beards as well

It depends on how often you are using it, just on a weekly basis as a scalp treatment or on a daily basis after styling your hair, but in general it should last you 3 months.

No the oil is lightweight and meant to absorb into the hair and the scalp.

It depends on the hair follicle itself, if the hair follicle is dead, this oil will not work as a scalp treatment for you.

We suggest talking to your Doctor as to what is safe for you to use. However our hair oil is made without chemicals, silicons, or drugs. Our hair oil is also natural and vegan.

Canada

Standard shipping method: 6-15 business days tracked

U.S.

To maintain the quality and competitiveness of our products, we apply U.S. tariffs where required. All orders are shipped directly from our warehouse in Washington, and the tariffs are included upfront in your order cost. This means you will not be charged any additional fees when your package arrives, ensuring a smooth, worry-free delivery experience.

Standard shipping method: USA air 6-15 business days tracked

We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at camelglow@gmail.com

Rest of world

Standard Shipping method: International Air 6-45 Business days tracked (for most accurate shipping time input your address at checkout)

UK standard shipping: 6-20 days tracked - please note orders under 150 Euros will not be subject to custom fees (for most accurate shipping time input your address at checkout)

DHL Tracked 3-7 business days tracked

We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at camelglow@gmail.com

Standard Shipping method: 6-45 Business days tracked (for most accurate shipping time input your address at checkout)

We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at camelglow@gmail.com

Important Information for EU Customers

VAT — collected at checkout

We are registered under the EU’s Import One-Stop Shop (IOSS). VAT is calculated and charged at checkout based on your delivery country, and we remit it directly to the EU on your behalf. You will not be asked to pay VAT again when your parcel arrives.

Customs duty — new as of July 1, 2026

The EU has introduced a customs duty on parcels valued at €150 or under sent from outside the EU. This is a government-imposed import duty and is charged in addition to VAT. If the intrinsic order price is over 150 EUR/135 GBP, VAT is not added at the checkout and  the order is processed as DDU  it's the customer's responsibility to pay for any of the destination country's customs charges, duties, or taxes

The duty is €3 per item category, not per parcel. Categories are defined by the item’s customs tariff code, so an order containing two different types of product will be charged €3 for each. For example, an order with a shampoo and a hair oil would incur €6 in duty. Ordering multiple units of the same product does not increase the duty.

Orders valued above €150 are charged standard EU tariff rates instead.

Carrier clearance fees

Your carrier (UPS, FedEx, DHL, or your national postal service) may also charge a brokerage or customs clearance fee for processing your parcel. This fee is set by the carrier, is separate from both VAT and the customs duty, and is not charged or received by us.

What this means for you

VAT is paid at checkout. Any customs duty and carrier fees are payable to the carrier before delivery and are the responsibility of the recipient.

If you have questions about these charges, your carrier or local customs office can give you the most accurate figures for your country. Our support team is also happy to help — just reach out.