Shipping policy
Shipping Delays
Due to weather or unforeseen circumstances sometimes packages can be delayed.
What If I pre-order while a product is out of stock?
It can typically take 30-40 for products to be back in stock, we will send you a notification once your product is on the way!
What if my order goes missing?
We cannot classify a package as missing until its been 90 days since your order has gone out, please let us know if you have not received your order by then, and we will do our best to resolve the issue, however we cannot refund shipping fees.
Where do you ship?
We ship worldwide! However a few countries are not included, if you cannot find your country at checkout we do not ship to that location. Please be aware you may experience duties fees
How long does an order take to process?
We try to get to orders as quickly as we receive them and in most cases fulfill orders within 3-5 days
Will I be charged customs and duties?
Unfortunately, we have no control over duties and customs. Please note we are shipping from Canada. If packages are sent back due to us because fees are not paid, a restocking fee will be charged.
Who does "Spend 100$ CAD & Get Free Shipping" Apply to?
We provide this discount worldwide, however the only areas that is excluded from this is the Middle-East & Canada. The shipping that is included is our standard shipping method